Handled by Customer Care 6 · first response 2m
Neil Debono
Hello, I was charged twice at the till, can you help?
Neil Debono · 13:13
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 13:15
The slip number is on the photo I just sent.
Neil Debono · 13:22
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 6 · 13:35
Thanks, appreciate the quick reply.
Neil Debono · 13:52
You're welcome! I'll keep this thread updated.
Customer Care 6 · 14:06
Okay, I'll wait to hear back.
Neil Debono · 14:28
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 14:39
Any news on this?
Neil Debono · 15:06
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 15:20
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 13 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 15 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.