Handled by Customer Care 7 · first response 17m
Mark Caruana
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Mark Caruana · 09:10
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 7 · 09:27
Photos attached, you can see the colour.
Mark Caruana · 09:31
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 7 · 09:42
Thanks, appreciate the quick reply.
Mark Caruana · 09:46
You're welcome! I'll keep this thread updated.
Customer Care 7 · 09:52
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 2 Jun
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + Tas-Sliema, Triq Tigne' · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.