Handled by Customer Care 2 · first response 30m
Amy Cassar
Hi, I want to move my points from my old rewards card to the app.
Amy Cassar · 15:35
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 2 · 16:05
The card number is on the back, sending it now with my details.
Amy Cassar · 16:14
All updated — the change shows in the app within a few minutes.
Customer Care 2 · 16:26
Thanks, appreciate the quick reply.
Amy Cassar · 16:31
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Suppy · Third party · sent 23 Jun
Suppy app — account / rewards-card issue
Auto-notify: Suppy · within 48h — live send is a production step.
Contact: contact to be provisioned
- 25 Jun — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.