Handled by Customer Care 7 · first response 32m
Neil Grech
Hi, I'd like a refund for an item I bought yesterday in store.
Neil Grech · 12:27
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 7 · 12:59
Yes, I have the receipt here, sending a photo now.
Neil Grech · 13:03
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 7 · 13:17
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 6 Jun
Price-difference refund — must be confirmed by accounts
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.