Handled by Customer Care 5 · first response 14m
Omar Borg
Hello, the courier left my shopping outside and the frozen items defrosted.
Omar Borg · 14:01
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 14:15
The reference is in my email — the whole freezer bag is ruined.
Omar Borg · 14:18
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 14:29
Thanks, appreciate the quick reply.
Omar Borg · 14:57
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:14
Okay, I'll wait to hear back.
Omar Borg · 15:26
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:44
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 18 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.