Handled by Customer Care 4 · first response 29m
Anna Sciberras
Hello, the product photo online shows a 6-pack but I received a single.
Anna Sciberras · 11:50
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 4 · 12:19
Screenshot and barcode sent.
Anna Sciberras · 12:25
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 4 · 12:33
Thanks, appreciate the quick reply.
Anna Sciberras · 12:42
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct categorisation error; item marked out of stock while fixed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 1 Jun
Create ticket with live image, barcode and presentation screenshot
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- 3 Jun — Store manager confirmed on cameras; proceeding.
- 6 Jun — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.