Handled by Customer Care 3 · first response 3m
Elaine Cassar
Good morning, my delivery never showed up and the app says completed.
Elaine Cassar · 18:01
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 18:04
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elaine Cassar · 18:12
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 18:18
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Store manager confirmed on cameras; proceeding.
- 28 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.