Handled by Customer Care 2 · first response 9m
Anna Abela
Hi, I ordered through the app and got someone else's bags.
Anna Abela · 13:59
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 14:08
The reference is in my email — the whole freezer bag is ruined.
Anna Abela · 14:17
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 14:30
Thanks, appreciate the quick reply.
Anna Abela · 14:42
You're welcome! I'll keep this thread updated.
Customer Care 2 · 14:59
Okay, I'll wait to hear back.
Anna Abela · 15:14
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 15:42
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 27 Jun
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.