Handled by Customer Care 6 · first response 6m
Kevin Cassar
Hi, I want to return a pack that was open when I got home.
Kevin Cassar · 16:12
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 16:18
The slip number is on the photo I just sent.
Kevin Cassar · 16:27
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 16:32
Thanks, appreciate the quick reply.
Kevin Cassar · 16:58
You're welcome! I'll keep this thread updated.
Customer Care 6 · 17:09
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 25 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.