Handled by Customer Care 2 · first response 4m
Karl Agius
Hello, the courier left my shopping outside and the frozen items defrosted.
Karl Agius · 17:47
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 17:51
The reference is in my email — the whole freezer bag is ruined.
Karl Agius · 17:57
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 18:08
Thanks, appreciate the quick reply.
Karl Agius · 18:18
You're welcome! I'll keep this thread updated.
Customer Care 2 · 18:23
Okay, I'll wait to hear back.
Karl Agius · 18:41
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 19:01
Any news on this?
Karl Agius · 19:09
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 19:17
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 19 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 21 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.