Handled by Customer Care 1 · first response 9m
Karl Vella
Hi, the minced beef from the butcher counter smelled off when I opened it.
Karl Vella · 14:31
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 14:40
Photos attached, you can see the colour.
Karl Vella · 14:49
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 15:00
Thanks, appreciate the quick reply.
Karl Vella · 15:22
You're welcome! I'll keep this thread updated.
Customer Care 1 · 15:34
Okay, I'll wait to hear back.
Karl Vella · 15:55
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 16:07
Any news on this?
Karl Vella · 16:28
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Prime · Third party · sent 20 Jun
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: Prime + Birżebbuġa, Triq Zarenu Dalli · within 24h — live send is a production step.
Contact: contact to be provisioned
- 22 Jun — Store manager confirmed on cameras; proceeding.
- 25 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.