Handled by Customer Care 1 · first response 24m
Kevin Debono
Good morning, my delivery never showed up and the app says completed.
Kevin Debono · 11:20
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 1 · 11:44
The reference is in my email — the whole freezer bag is ruined.
Kevin Debono · 11:47
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 1 · 11:56
Thanks, appreciate the quick reply.
Kevin Debono · 12:06
You're welcome! I'll keep this thread updated.
Customer Care 1 · 12:13
Okay, I'll wait to hear back.
Kevin Debono · 12:37
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 13:02
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Customer updated on progress.
- 28 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.