Handled by Customer Care 3 · first response 5m
Andrew Attard
Good morning, my delivery never showed up and the app says completed.
Andrew Attard · 12:02
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 12:07
The reference is in my email — the whole freezer bag is ruined.
Andrew Attard · 12:11
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 12:20
Thanks, appreciate the quick reply.
Andrew Attard · 12:36
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:03
Okay, I'll wait to hear back.
Andrew Attard · 13:10
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:28
Any news on this?
Andrew Attard · 13:46
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 4 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 6 Jun — Customer updated on progress.
- 9 Jun — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.