Handled by Customer Care 4 · first response 9m
Sophie Bugeja
Hello, a staff member was quite rude when I asked for help finding an item.
Sophie Bugeja · 14:12
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 4 · 14:21
It was around 10:30 at the second till.
Sophie Bugeja · 14:31
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 4 · 14:42
Thanks, appreciate the quick reply.
Sophie Bugeja · 15:03
You're welcome! I'll keep this thread updated.
Customer Care 4 · 15:31
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Birkirkara, Triq Il-Knisja l-Qadima · Stores · sent 4 Jun
On-site feedback for the store manager
Auto-notify: Birkirkara, Triq Il-Knisja l-Qadima · within 72h — live send is a production step.
Contact: contact to be provisioned
- 6 Jun — Third party confirmed receipt, investigating.
- 9 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.