Roberta Grech
Deli / butcher price · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Wed 17 Jun 20:25Handled by Customer Care 3 · first response 2m
Roberta Grech
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Roberta Grech · 20:25
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 3 · 20:27
Here's the sticker photo, barcode included.
Roberta Grech · 20:34
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 3 · 20:44
Thanks, appreciate the quick reply.
Roberta Grech · 21:03
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 17 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Is-Siġġiewi, Triq It-Tabib Nikol Zammit · within 24h — live send is a production step.
Contact: contact to be provisioned
- 19 Jun — Customer updated on progress.
- 22 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.