Handled by Customer Care 1 · first response 1m
Elena Bugeja
Hi, my Wolt order from your store arrived with two items missing.
Elena Bugeja · 17:02
So sorry about that! Could you share your order number and the items affected?
Customer Care 1 · 17:03
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elena Bugeja · 17:05
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 1 · 17:12
Thanks, appreciate the quick reply.
Elena Bugeja · 17:21
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:31
Okay, I'll wait to hear back.
Elena Bugeja · 17:46
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 18:04
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 28 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.