Handled by Customer Care 5 · first response 22m
Nadia Abela
Hi, I want to return a pack that was open when I got home.
Nadia Abela · 17:39
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 18:01
Yes, I have the receipt here, sending a photo now.
Nadia Abela · 18:09
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 18:19
Thanks, appreciate the quick reply.
Nadia Abela · 18:42
You're welcome! I'll keep this thread updated.
Customer Care 5 · 19:07
Okay, I'll wait to hear back.
Nadia Abela · 19:33
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 19:53
Any news on this?
Nadia Abela · 20:18
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 20:29
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 22 Jun
Price-difference refund — must be confirmed by accounts
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.