Roberta Sciberras
Deli / butcher quality · San Pawl Il-Baħar, Triq It-Tamar · Thu 18 Jun 20:19Handled by Customer Care 7 · first response 49m
Roberta Sciberras
Hello, the cheese from the deli counter was hard and discoloured.
Roberta Sciberras · 20:19
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 7 · 21:08
Photos attached, you can see the colour.
Roberta Sciberras · 21:17
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 7 · 21:24
Thanks, appreciate the quick reply.
Roberta Sciberras · 21:47
You're welcome! I'll keep this thread updated.
Customer Care 7 · 21:53
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 18 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + San Pawl Il-Baħar, Triq It-Tamar · within 24h — live send is a production step.
Contact: contact to be provisioned
- 20 Jun — Third party confirmed receipt, investigating.
- 23 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.