Sarah Attard
Delivery / online order · Birkirkara, Triq Il-Ferrovija L-Qadima · Tue 2 Jun 09:55Handled by Customer Care 3 · first response 38m
Sarah Attard
Hi, my Wolt order from your store arrived with two items missing.
Sarah Attard · 09:55
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 10:33
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Sarah Attard · 10:38
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 10:43
Thanks, appreciate the quick reply.
Sarah Attard · 10:47
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 2 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 4 Jun — Third party confirmed receipt, investigating.
- 7 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.