Handled by Customer Care 1 · first response 6m
Daniel Debono
Hello, the cheese from the deli counter was hard and discoloured.
Daniel Debono · 09:39
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 09:45
Photos attached, you can see the colour.
Daniel Debono · 09:52
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 10:01
Thanks, appreciate the quick reply.
Daniel Debono · 10:20
You're welcome! I'll keep this thread updated.
Customer Care 1 · 10:45
Okay, I'll wait to hear back.
Daniel Debono · 10:52
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 10:59
Any news on this?
Daniel Debono · 11:08
Quick update — the team came back to us and it's progressing.
Customer Care 1 · 11:18
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 17 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + Ħal Qormi, Triq San Bastjan · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.