Handled by Customer Care 5 · first response 10m
Claire Borg
Hi, I found yoghurts on the shelf that expired last week.
Claire Borg · 08:19
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 08:29
It was the fridge aisle, photo attached.
Claire Borg · 08:33
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 5 · 08:47
Thanks, appreciate the quick reply.
Claire Borg · 09:05
You're welcome! I'll keep this thread updated.
Customer Care 5 · 09:13
Okay, I'll wait to hear back.
Claire Borg · 09:30
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 09:41
Any news on this?
Claire Borg · 09:55
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 10:16
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShort-dated product complaint; exchange offered per policy.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 13 Jun
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + Birkirkara, Triq Il-Knisja l-Qadima · within 48h — live send is a production step.
Contact: contact to be provisioned
- 15 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.