Handled by Customer Care 3 · first response 22m
Matthias Sciberras
Hello, I was charged twice at the till, can you help?
Matthias Sciberras · 12:38
Happy to help — do you have the receipt or the till slip number?
Customer Care 3 · 13:00
The slip number is on the photo I just sent.
Matthias Sciberras · 13:10
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 3 · 13:23
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund / return raised over Facebook — San Ġiljan, Triq Marguerite Mangion. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 8 Jun
Price-difference refund — must be confirmed by accounts
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 10 Jun — Store manager confirmed on cameras; proceeding.
- 13 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.