Luca Borg
Cleanliness / store condition · Birkirkara, Triq Il-Ferrovija L-Qadima · Fri 22 May 16:10Handled by Customer Care 4 · first response 1h 4m
Luca Borg
Hello, there was a spill in aisle 3 for over an hour today.
Luca Borg · 16:10
Thanks for letting us know — which store and roughly what time?
Customer Care 4 · 17:14
Around 15:00, near the fridges.
Luca Borg · 17:19
The store manager has been informed and the area was cleaned. Thanks for flagging it.
Customer Care 4 · 17:33
Thanks, appreciate the quick reply.
Luca Borg · 17:57
You're welcome! I'll keep this thread updated.
Customer Care 4 · 18:03
Okay, I'll wait to hear back.
Luca Borg · 18:13
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 18:20
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStore cleanliness report; manager actioned same day.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Birkirkara, Triq Il-Ferrovija L-Qadima · Stores · sent 22 May
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: Birkirkara, Triq Il-Ferrovija L-Qadima · within 24h — live send is a production step.
Contact: contact to be provisioned
- 24 May — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.