Handled by Customer Care 1 · first response 2m
Josef Borg
Hello, my rewards card isn't scanning in the Suppy app anymore.
Josef Borg · 20:54
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 1 · 20:56
The card number is on the back, sending it now with my details.
Josef Borg · 21:01
All updated — the change shows in the app within a few minutes.
Customer Care 1 · 21:07
Thanks, appreciate the quick reply.
Josef Borg · 21:15
You're welcome! I'll keep this thread updated.
Customer Care 1 · 21:24
Okay, I'll wait to hear back.
Josef Borg · 21:48
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 21:52
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Suppy · Third party · sent 11 May
Suppy app — account / rewards-card issue
Auto-notify: Suppy · within 48h — live send is a production step.
Contact: contact to be provisioned
- 13 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.