Handled by Customer Care 4 · first response 1h 56m
Roberta Galea
Hello, the courier left my shopping outside and the frozen items defrosted.
Roberta Galea · 13:57
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 15:53
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Roberta Galea · 16:00
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 16:04
Thanks, appreciate the quick reply.
Roberta Galea · 16:09
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Instagram — San Pawl Il-Baħar, Triq It-Tamar, order W-88138. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 14 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.