Handled by Customer Care 5 · first response 43m
Simon Attard
Hello, the butcher pack barcode rang up as a different product at the till.
Simon Attard · 11:49
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 5 · 12:32
Here's the sticker photo, barcode included.
Simon Attard · 12:37
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 5 · 12:40
Thanks, appreciate the quick reply.
Simon Attard · 12:45
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:06
Okay, I'll wait to hear back.
Simon Attard · 13:23
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher price raised over Instagram — Gzira, Shop 2. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 24 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Gzira, Shop 2 · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.