Handled by Customer Care 5 · first response 11m
Katya Micallef
Hi, I ordered through the app and got someone else's bags.
Katya Micallef · 12:49
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 13:00
The reference is in my email — the whole freezer bag is ruined.
Katya Micallef · 13:02
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 13:14
Thanks, appreciate the quick reply.
Katya Micallef · 13:32
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 18 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 20 Jun — Store manager confirmed on cameras; proceeding.
- 23 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.