Handled by Customer Care 6 · first response 1h 4m
Paul Caruana
Hi, I found yoghurts on the shelf that expired last week.
Paul Caruana · 12:08
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 6 · 13:12
It was the fridge aisle, photo attached.
Paul Caruana · 13:16
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 6 · 13:28
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShort-dated product complaint; exchange offered per policy.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 16 Jun
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + Il-Gżira, Triq Nazju Ellul · within 48h — live send is a production step.
Contact: contact to be provisioned
- 18 Jun — Reminder sent — no reply yet.
- 21 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.