Handled by Customer Care 1 · first response 4m
Neil Debono
Hi, I want to return a pack that was open when I got home.
Neil Debono · 07:42
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 07:46
Yes, I have the receipt here, sending a photo now.
Neil Debono · 07:56
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 1 · 08:07
Thanks, appreciate the quick reply.
Neil Debono · 08:16
You're welcome! I'll keep this thread updated.
Customer Care 1 · 08:38
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 3 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.