Handled by Customer Care 1 · first response 3m
Luca Sammut
Hello, an item scanned at the wrong price today at your store.
Luca Sammut · 11:34
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 1 · 11:37
Photos sent — shelf label and slip.
Luca Sammut · 11:39
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 1 · 11:43
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 10 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Marsaskala, Triq Il-Qalet · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.