Handled by Customer Care 1 · first response 1m
Julia Mifsud
Hi, I want to return a pack that was open when I got home.
Julia Mifsud · 17:17
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 17:18
The slip number is on the photo I just sent.
Julia Mifsud · 17:28
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 1 · 17:31
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 28 Apr
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 30 Apr — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.