Customer Service Hub

Response templates

Always editable before sending, never auto-sent
Demo set — real Sinch templates pending

Library

12

VAT number on receipts

Copy-only
General enquiryPricing / barcode

Editable — nothing sends from here. Copy and paste into Sinch. Tokens like {{customerName}} fill automatically on a conversation.

The known limitation — VAT numbers cannot be added to receipts at the till. · updated 2 Jun