Handled by Customer Care 1 · first response 3m
Elaine Micallef
Hi, the offer on the app says 2-for-1 but the till charged full price.
Elaine Micallef · 12:16
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 1 · 12:19
Screenshot and barcode sent.
Elaine Micallef · 12:22
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 1 · 12:29
Thanks, appreciate the quick reply.
Elaine Micallef · 12:53
You're welcome! I'll keep this thread updated.
Customer Care 1 · 13:04
Okay, I'll wait to hear back.
Elaine Micallef · 13:27
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 13:47
Any news on this?
Elaine Micallef · 13:55
Quick update — the team came back to us and it's progressing.
Customer Care 1 · 14:11
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct categorisation error; item marked out of stock while fixed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 19 Jun
Create ticket with live image, barcode and presentation screenshot
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- 21 Jun — Customer updated on progress.
- 24 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.