Handled by Customer Care 2 · first response 8m
Anna Sciberras
Hi, I ordered through the app and got someone else's bags.
Anna Sciberras · 17:14
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 17:22
The reference is in my email — the whole freezer bag is ruined.
Anna Sciberras · 17:25
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 17:31
Thanks, appreciate the quick reply.
Anna Sciberras · 17:55
You're welcome! I'll keep this thread updated.
Customer Care 2 · 18:17
Okay, I'll wait to hear back.
Anna Sciberras · 18:42
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:56
Any news on this?
Anna Sciberras · 19:12
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 19:23
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 8 Jun
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 10 Jun — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.