Handled by Customer Care 1 · first response 7m
Nadia Zammit
Hi, I'd like a refund for an item I bought yesterday in store.
Nadia Zammit · 12:03
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 12:10
The slip number is on the photo I just sent.
Nadia Zammit · 12:16
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 1 · 12:22
Thanks, appreciate the quick reply.
Nadia Zammit · 12:31
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 12 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 14 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.