Handled by Customer Care 5 · first response 14m
Rita Mifsud
Hi, I ordered through the app and got someone else's bags.
Rita Mifsud · 19:13
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 19:27
The reference is in my email — the whole freezer bag is ruined.
Rita Mifsud · 19:34
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 19:47
Thanks, appreciate the quick reply.
Rita Mifsud · 20:04
You're welcome! I'll keep this thread updated.
Customer Care 5 · 20:15
Okay, I'll wait to hear back.
Rita Mifsud · 20:36
Customer
1 contactFirst time we have heard from this customer.
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 22 Jun
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 24 Jun — Reminder sent — no reply yet.
- 27 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.