Handled by Customer Care 4 · first response 6m
Paul Zammit
Hi, only one till was open at lunchtime and the queue was to the back of the store.
Paul Zammit · 14:56
Sorry about the wait — which store was this?
Customer Care 4 · 15:02
The one in the centre, at about 12:45.
Paul Zammit · 15:10
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 4 · 15:14
Thanks, appreciate the quick reply.
Paul Zammit · 15:38
You're welcome! I'll keep this thread updated.
Customer Care 4 · 15:47
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
In-Naxxar, Vjal Il-21 Ta Settembru · Stores · sent 9 Jun
On-site feedback for the store manager
Auto-notify: In-Naxxar, Vjal Il-21 Ta Settembru · within 72h — live send is a production step.
Contact: contact to be provisioned
- 11 Jun — Store manager confirmed on cameras; proceeding.
- 14 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.