Handled by Customer Care 7 · first response 8m
David Borg
Hi, I ordered through the app and got someone else's bags.
David Borg · 09:36
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 09:44
The reference is in my email — the whole freezer bag is ruined.
David Borg · 09:51
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 09:54
Thanks, appreciate the quick reply.
David Borg · 10:00
Customer
1 contactFirst time we have heard from this customer.
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.