Handled by Customer Care 3 · first response 1m
Kevin Micallef
Hi, I want to report how I was spoken to at the till this morning.
Kevin Micallef · 15:50
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 3 · 15:51
It was around 10:30 at the second till.
Kevin Micallef · 15:53
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 3 · 16:06
Thanks, appreciate the quick reply.
Kevin Micallef · 16:31
You're welcome! I'll keep this thread updated.
Customer Care 3 · 16:45
Okay, I'll wait to hear back.
Kevin Micallef · 17:11
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 17:18
Any news on this?
Kevin Micallef · 17:35
Quick update — the team came back to us and it's progressing.
Customer Care 3 · 17:39
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Il-Gżira, Triq Nazju Ellul · Stores · sent 29 Apr
On-site feedback for the store manager
Auto-notify: Il-Gżira, Triq Nazju Ellul · within 72h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.