Maria Sciberras
Delivery / online order · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Fri 29 May 15:51Handled by Customer Care 1 · first response 35m
Maria Sciberras
Hi, I ordered through the app and got someone else's bags.
Maria Sciberras · 15:51
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 1 · 16:26
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Maria Sciberras · 16:28
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 1 · 16:38
Thanks, appreciate the quick reply.
Maria Sciberras · 16:57
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:03
Okay, I'll wait to hear back.
Maria Sciberras · 17:31
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 17:41
Any news on this?
Maria Sciberras · 18:07
Quick update — the team came back to us and it's progressing.
Customer Care 1 · 18:17
Customer
1 contactFirst time we have heard from this customer.
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 29 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 31 May — Third party confirmed receipt, investigating.
- 3 Jun — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.