Handled by Customer Care 2 · first response 17m
Elena Muscat
Good morning, my delivery never showed up and the app says completed.
Elena Muscat · 13:40
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 13:57
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elena Muscat · 14:05
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 14:17
Thanks, appreciate the quick reply.
Elena Muscat · 14:38
You're welcome! I'll keep this thread updated.
Customer Care 2 · 15:03
Okay, I'll wait to hear back.
Elena Muscat · 15:23
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 15:40
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.