Claire Caruana
Delivery / online order · San Ġiljan, Triq Marguerite Mangion · Thu 21 May 08:31Handled by Customer Care 3 · first response 19m
Claire Caruana
Hello, the courier left my shopping outside and the frozen items defrosted.
Claire Caruana · 08:31
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 08:50
The reference is in my email — the whole freezer bag is ruined.
Claire Caruana · 08:56
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 09:00
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 21 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.