Handled by Customer Care 2 · first response 1m
Nadia Abela
Hello, the ham I bought yesterday expires today, that's too short.
Nadia Abela · 13:51
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 2 · 13:52
Here's the label with the date.
Nadia Abela · 13:54
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 2 · 14:01
Thanks, appreciate the quick reply.
Nadia Abela · 14:10
You're welcome! I'll keep this thread updated.
Customer Care 2 · 14:30
Okay, I'll wait to hear back.
Nadia Abela · 14:43
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 14:49
Any news on this?
Nadia Abela · 14:56
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 15:23
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 27 May
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + Birżebbuġa, Triq Zarenu Dalli · within 48h — live send is a production step.
Contact: contact to be provisioned
- 29 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.