Handled by Customer Care 3 · first response 4m
Daniel Attard
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Daniel Attard · 13:23
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 3 · 13:27
Here's the sticker photo, barcode included.
Daniel Attard · 13:31
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 3 · 13:44
Thanks, appreciate the quick reply.
Daniel Attard · 13:56
You're welcome! I'll keep this thread updated.
Customer Care 3 · 14:12
Okay, I'll wait to hear back.
Daniel Attard · 14:35
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 14:52
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 8 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Birkirkara, Triq Il-Knisja l-Qadima · within 24h — live send is a production step.
Contact: contact to be provisioned
- 10 Jun — Reminder sent — no reply yet.
- 13 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.