Handled by Customer Care 6 · first response 6m
Andrew Grech
Hello, I was charged twice at the till, can you help?
Andrew Grech · 07:59
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 6 · 08:05
The slip number is on the photo I just sent.
Andrew Grech · 08:15
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 08:29
Thanks, appreciate the quick reply.
Andrew Grech · 08:41
You're welcome! I'll keep this thread updated.
Customer Care 6 · 08:56
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 7 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 9 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.