Case log
One streamlined log — replaces the three formsLogged this week
118
22 Jun–28 Jun · -15.1% WoW (139 prior)
Auto-filled from chat
100.0%
1,812 of 1,812 entries pre-filled from a conversation
Escalated share
10.0%
181 entries sent onward to stores or partners
Top issue type
Delivery / online order
464 entries · 25.6% of all logged
Log entries
Showing 50 of 1,812 entries| Logged | Case ID | Customer | Issue type | Store | Agent | Escalated |
|---|---|---|---|---|---|---|
| 28 Jun 19:04 | log-2026-06-28-2 | Andrew Spiteri | Product technical | — | Customer Care 5 | — |
| 28 Jun 18:22 | log-2026-06-28-10 | Simon Cassar | Product technical | — | Customer Care 2 | — |
| 28 Jun 17:35 | log-2026-06-28-4 | Simon Camilleri | Delivery / online order | Is-Swieqi, Triq L-Ilqugh | Customer Care 2 | — |
| 28 Jun 14:53 | log-2026-06-28-9 | Katya Bugeja | Delivery / online order | Birkirkara, Triq Il-Knisja l-Qadima | Customer Care 1 | — |
| 27 Jun 23:59 | log-2026-06-27-21 | Simon Sammut | Refund / return | Is-Swieqi, Triq L-Ilqugh | Customer Care 1 | — |
| 27 Jun 23:59 | log-2026-06-27-20 | Amy Debono | Delivery / online order | Tas-Sliema, Triq Ix - Xatt (The Strand) | Customer Care 6 | — |
| 27 Jun 23:59 | log-2026-06-27-10 | Sophie Attard | Staff attitude | Tas-Sliema, Triq Bisazza | Customer Care 5 | — |
| 27 Jun 23:35 | log-2026-06-27-18 | Michela Attard | Delivery / online order | Is-Swieqi, Triq L-Ilqugh | Customer Care 3 | — |
| 27 Jun 23:21 | log-2026-06-27-7 | Amy Muscat | Expired / short date | Iż-Żurrieq, Triq Filippu Farrugia | Customer Care 6 | — |
| 27 Jun 19:47 | log-2026-06-27-12 | Claire Galea | Delivery / online order | Sliema, George Borg Olivier Street | Customer Care 7 | — |
| 27 Jun 17:11 | log-2026-06-27-19 | Sarah Abela | Product quality | San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) | Customer Care 7 | — |
| 27 Jun 16:16 | log-2026-06-27-0 | Anna Caruana | General enquiry | — | Customer Care 6 | — |
| 27 Jun 15:35 | log-2026-06-27-6 | Simon Farrugia | Delivery / online order | — | Customer Care 7 | — |
| 27 Jun 15:14 | log-2026-06-27-5 | Neil Farrugia | Broken item | Iż-Żurrieq, Triq Filippu Farrugia | Customer Care 2 | — |
| 27 Jun 14:51 | log-2026-06-27-17 | Anna Abela | Delivery / online order | Birkirkara, Triq L-Isqof Labini | Customer Care 2 | Escalated |
| 26 Jun 23:32 | log-2026-06-26-27 | Daniel Spiteri | Deli / butcher price | Birżebbuġa, Triq Zarenu Dalli | Customer Care 7 | Escalated |
| 26 Jun 21:19 | log-2026-06-26-29 | Neil Grech | Product quality | — | Customer Care 3 | — |
| 26 Jun 20:48 | log-2026-06-26-0 | Sarah Zammit | Delivery / online order | Qawra, Triq l-Maskli | Customer Care 2 | — |
| 26 Jun 18:50 | log-2026-06-26-18 | Elena Attard | Rewards card | — | Customer Care 6 | — |
| 26 Jun 17:29 | log-2026-06-26-14 | Neil Muscat | Deli / butcher price | Is-Siġġiewi, Triq It-Tabib Nikol Zammit | Customer Care 3 | — |
| 26 Jun 16:48 | log-2026-06-26-9 | Chris Bugeja | Product quality | Ħal Qormi, Triq San Bastjan | Customer Care 7 | — |
| 26 Jun 15:36 | log-2026-06-26-23 | Luca Muscat | Product quality | San Ġiljan, Triq Marguerite Mangion | Customer Care 2 | — |
| 26 Jun 15:33 | log-2026-06-26-7 | Omar Camilleri | Pricing / barcode | — | Customer Care 5 | — |
| 26 Jun 15:29 | log-2026-06-26-13 | Anna Camilleri | Refund / return | St Paul's Bay, Tourist St | Customer Care 4 | — |
| 26 Jun 15:20 | log-2026-06-26-4 | Maria Cassar | Deli / butcher quality | Ħaż-Żabbar, Telliera | Customer Care 3 | — |
| 26 Jun 14:16 | log-2026-06-26-21 | Roberta Sciberras | Product quality | — | Customer Care 3 | — |
| 26 Jun 14:07 | log-2026-06-26-15 | Amy Cassar | Delivery / online order | St. Julian's, St George's Street | Customer Care 2 | Escalated |
| 26 Jun 12:34 | log-2026-06-26-16 | Daniel Debono | General enquiry | Il-Gżira, Triq Nazju Ellul | Customer Care 1 | — |
| 26 Jun 10:53 | log-2026-06-26-2 | Roberta Zammit | Product technical | — | Customer Care 3 | — |
| 26 Jun 09:58 | log-2026-06-26-25 | Chris Spiteri | Expired / short date | St. Julian's, St George's Street | Customer Care 3 | — |
| 25 Jun 23:59 | log-2026-06-25-19 | Lisa Farrugia | Deli / butcher quality | Tas-Sliema, Triq Ix - Xatt (The Strand) | Customer Care 7 | — |
| 25 Jun 23:59 | log-2026-06-25-15 | Andrew Bugeja | Deli / butcher quality | Is-Swieqi, Triq L-Ilqugh | Customer Care 4 | — |
| 25 Jun 22:29 | log-2026-06-25-13 | Lisa Grech | Product technical | San Ġiljan, Triq Marguerite Mangion | Customer Care 2 | — |
| 25 Jun 21:48 | log-2026-06-25-23 | Omar Caruana | Delivery / online order | San Pawl Il-Baħar, Triq It-Tamar | Customer Care 3 | — |
| 25 Jun 21:32 | log-2026-06-25-0 | Anna Farrugia | Rewards card | Qawra, Triq l-Maskli | Customer Care 1 | — |
| 25 Jun 20:07 | log-2026-06-25-22 | Daniel Grech | Delivery / online order | St. Julian's, St George's Street | Customer Care 6 | — |
| 25 Jun 19:53 | log-2026-06-25-14 | Kevin Zammit | Refund / return | — | Customer Care 7 | — |
| 25 Jun 19:27 | log-2026-06-25-20 | Amy Abela | Delivery / online order | Ħal Qormi, Triq San Bastjan | Customer Care 5 | — |
| 25 Jun 19:19 | log-2026-06-25-9 | Elaine Vella | Staff attitude | Sliema, George Borg Olivier Street | Customer Care 4 | — |
| 25 Jun 19:00 | log-2026-06-25-4 | Kevin Cassar | Refund / return | Sliema, George Borg Olivier Street | Customer Care 6 | Escalated |
| 25 Jun 18:25 | log-2026-06-25-6 | Elaine Muscat | Product quality | Birkirkara, Triq Bwieraq | Customer Care 4 | — |
| 25 Jun 17:41 | log-2026-06-25-7 | Katya Sammut | Delivery / online order | — | Customer Care 5 | — |
| 25 Jun 17:17 | log-2026-06-25-11 | Amy Sciberras | Rewards card | Marsaskala, Triq Il-Qalet | Customer Care 7 | — |
| 25 Jun 16:35 | log-2026-06-25-10 | Julia Zammit | Rewards card | Tas-Sliema, L - Mrabat | Customer Care 6 | — |
| 25 Jun 16:30 | log-2026-06-25-2 | Simon Cassar | Pricing / barcode | San Pawl Il-Baħar, Triq It-Tamar | Customer Care 3 | — |
| 25 Jun 16:02 | log-2026-06-25-16 | David Cassar | Delivery / online order | — | Customer Care 7 | — |
| 25 Jun 15:45 | log-2026-06-25-12 | Omar Sciberras | Deli / butcher quality | Sliema, George Borg Olivier Street | Customer Care 2 | Escalated |
| 25 Jun 14:04 | log-2026-06-25-1 | Daniel Muscat | Waiting time / queue | Ħaż-Żebbuġ | Customer Care 6 | — |
| 25 Jun 13:33 | log-2026-06-25-17 | Sophie Vella | Rewards card | San Ġiljan, Triq Marguerite Mangion | Customer Care 1 | — |
| 25 Jun 13:20 | log-2026-06-25-3 | Amy Muscat | Waiting time / queue | St Paul's Bay, Tourist St | Customer Care 3 | — |