Handled by Customer Care 5 · first response 1m
Kevin Micallef
Hi, I found yoghurts on the shelf that expired last week.
Kevin Micallef · 21:19
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 21:20
Here's the label with the date.
Kevin Micallef · 21:29
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 5 · 21:38
Thanks, appreciate the quick reply.
Kevin Micallef · 21:43
You're welcome! I'll keep this thread updated.
Customer Care 5 · 21:47
Okay, I'll wait to hear back.
Kevin Micallef · 22:03
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 22:11
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Is-Swieqi, Triq L-Ilqugh · Stores · sent 16 Jun
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: Is-Swieqi, Triq L-Ilqugh · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.