The floor
Who is carrying what — live presence arrives with the Sinch content APIOpen now
16
conversations needing an agent
Waiting
46
with the customer or a third party
Open escalations
46
with stores, partners and teams
C
Customer Care 14 open8 waitingLatest open case · Julia Debono · Product technical
oldest open 4dlast week 23 -11.5%pushed away 16FRT 13wk
C
Customer Care 2top resolver1 open9 waitingLatest open case · Michela Borg · Waiting time / queue
oldest open 2dlast week 30 +42.9%pushed away 0FRT 13wk
C
Customer Care 3ticket-pushing0 open3 waitingNo open conversations — queue clear
oldest open —last week 23 0.0%pushed away 28FRT 13wk
C
Customer Care 4fewest resolved3 open8 waitingLatest open case · Matthias Farrugia · Deli / butcher quality
oldest open 3dlast week 17 -19.1%pushed away 0FRT 13wk
C
Customer Care 52 open4 waitingLatest open case · Elena Caruana · Broken item
oldest open 2dlast week 22 +37.5%pushed away 15FRT 13wk
C
Customer Care 6ticket-pushing2 open8 waitingLatest open case · Karl Abela · Cleanliness / store condition
oldest open 3dlast week 23 -4.2%pushed away 57FRT 13wk
C
Customer Care 74 open6 waitingLatest open case · Rita Caruana · Delivery / online order
oldest open 2dlast week 29 0.0%pushed away 11FRT 13wk