Handled by Customer Care 4 · first response 28m
Elena Caruana
Hi, the minced beef from the butcher counter smelled off when I opened it.
Elena Caruana · 14:45
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 15:13
Photos attached, you can see the colour.
Elena Caruana · 15:17
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 15:27
Thanks, appreciate the quick reply.
Elena Caruana · 15:49
Customer
10 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 8 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + San Ġiljan, Triq Marguerite Mangion · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.