Handled by Customer Care 5 · first response 4m
James Muscat
Hello, an item scanned at the wrong price today at your store.
James Muscat · 14:55
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 5 · 14:59
Photos sent — shelf label and slip.
James Muscat · 15:09
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 5 · 15:13
Thanks, appreciate the quick reply.
James Muscat · 15:19
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 24 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + San Pawl Il-Baħar, Triq Il-Kaħli · within 24h — live send is a production step.
Contact: contact to be provisioned
- 26 Jun — Refund amount confirmed; processing.
- 28 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.